Table of content
Presentation
Our project is focused on delivering high-quality IT software solutions and development services designed to enhance operational efficiency and reliability for our clients. We prioritize excellence in system uptime and are committed to minimizing disruptions through robust failover systems, automated deployment tools, and comprehensive disaster recovery plans. By learning from every situation, we continually improve our infrastructure and processes to provide seamless and reliable services. Our dedicated support channels, including hotline and email options, ensure that clients can reach us promptly for any assistance. Through this project, we aim to empower businesses with cutting-edge technology and exceptional support.
Continuous Deployement
As part of our commitment to innovation and continuous
improvement, we are increasing the frequency of changes with over
100 production deployments planned each year. While this allows us
to introduce new features and enhancements more rapidly, it may
occasionally lead to some disruptions. We are dedicated to
managing these changes with care, using advanced tools and
strategies to minimize any impact and ensure the highest levels of
system reliability.
Frequent deployments mean clients benefit from the latest
features, security updates, and improvements more quickly,
ensuring your systems stay cutting-edge and efficient. This
proactive approach allows us to respond swiftly to market demands
and client feedback, ultimately enhancing the overall quality and
functionality of our services for your projects
We appreciate your understanding as we work to deliver more value
through these frequent updates.
System Availability
"Downtime"
is any interval when our systems or services aren't fully functional. Though we aim to minimize these instances, they can occur due to maintenance, updates, or unforeseen issues. Rest assured, we are diligently working to resolve any disruptions swiftly."Uptime"
means the duration our systems or services remain functional and accessible. It is a crucial measure of reliability, showcasing our commitment to delivering continuous and dependable access to our software and services for our users.
High Standards
Monitoring
Staying in Touch During Downtime
We value your engagement and recognize the importance of communication during these times. Here are two main ways you can get in touch with us for updates and assistance:
Ticket Feedback
When you submit a ticket through our feedback system, it will be prioritized and assigned a unique reference number. This allows both you and our support team to efficiently track the status and progress of your issue. Our dedicated team will address each ticket promptly and keep you informed throughout the resolution process.
Our Approach to Handling Disruptions
Addressing disruptions is a meticulous process that may take longer than anticipated. Here's how we manage these situations:
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1. Mitigation Measures
Initially, we apply mitigation measures to limit the impact of the disruption on your operations. This helps in maintaining as much functionality as possible while we work on a resolution.
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2. Confirming Stability
Once immediate measures are in place, we focus on confirming new stability. This involves thorough checks to ensure that systems are functioning correctly and securely.
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3. User Notifications
After stabilizing the situation, we notify impacted users through the ticket system. This includes updates on what happened, how it was resolved, and any further steps you might need to take.
Improvements
Striving for Operational Excellence
In our pursuit of operational excellence, we are committed to learning from every situation. By doing so, we aim not only to recognize similar issues should they arise in the future but, more importantly, to prevent them from recurring.
Post-Downtime Analysis and Improvement
After any downtime event, we embark on a thorough investigation to uncover the deeper root causes. This step involves detailed analysis, which can be exhaustive and may take several hours. If feasible, we attempt to replicate the situation in an isolated software lab to understand its impact fully. This process allows us to gather the most useful information possible.
Entreprise support
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Emergency System - Hotline
Dial #911 for immediate assistance. This hotline is designed to address urgent issues requiring immediate attention. -
Emergency System - Email
Reach out to us at 911@phpcreation.com for emergency email support. This ensures your urgent concerns are prioritized and addressed swiftly. -
Phone Call Support
You can contact us via phone for direct support. Our team is ready to assist you with any inquiries or issues you may have. -
Email Support
For non-urgent issues or general inquiries, please email us at support@phpcreation.com Our team will respond promptly to provide the assistance you need.
We are dedicated to providing comprehensive support to ensure your operations run smoothly.
Thank you for your understanding and cooperation.